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We are committed to employing the best people and investing in them. We also have an extensive benefits package that includes time off to volunteer in the community, a generous annual leave allowance, discounted fees at our three Ofsted-registered day nurseries, and access to LinkedIn Learning to support your professional development.

Why work for us

We are an exciting business that invests in our people because we know they make the difference. The great thing about working for us is that no two days are the same; every event is different, and we get to work with a range of interesting and exciting people.

Conference attendees laughing and talking.

Benefits of working here

Current vacancies Sorry, we don't currently have any job opportunities.

Position Details

  • Conference and Events, Campus Services
  • Location: University of Birmingham, Edgbaston, Birmingham UK
  • Full time starting salary is normally in the range £27,924 to £30,497. With potential progression once in post to £34,304 a year.
  • Grade 6
  • Full Time, Permanent
  • Closing date: 28 April 2022



The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research.  We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge.  Professional Services play a crucial role in this by providing outstanding support to our researchers, enable an exceptional educational experience for our students, and help the University to grow its influence regionally, nationally, and globally.  They ensure the University’s resources are used wisely, manage and improve the infrastructure which sits at the heart of the institution, and support decision to be made quickly and based on sound evidence.  Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University’s objectives, and helping everyone to understand the broader context within which we work. 


Department overview

Campus Services is responsible for a very large range of services within the University of Birmingham: student accommodation, catering, cleaning and waste management, conferences and events, delivering the University’s post, day nurseries, security, Winterbourne House & Garden, ensuring we remain at the pinnacle of University sport in the UK and more.


Role Summary

You will use your expert communication knowledge and skills to make a key contribution to the development and delivery of the communications strategy across Campus Services, working to the Head of Marketing and Communications.


Main Duties

Strategy, Planning and Evaluation
  1. Contributing your expert communications knowledge, you will make a key contribution to the development of a communications strategy for Campus Services.
  2. Responsible for developing and delivering an annual communications plan and content calendar which meets the objectives of the communications strategy, which takes account of the variety of audiences within Campus Services and delivers timely and appropriate communication of key messages.
  3. You will be responsible for the analysis and interpretation of key performance indicators (KPIs) on the nature, volume and reception of communications and other metrics as appropriate, reporting on the overall effectiveness of communications.
  4. Make recommendations for changes to the Strategy based on feedback; once agreed implement the changes.
Campaigns and communications
  1. Leading the development and delivery of multi-channel communication activities to key customers and stakeholders.
  2. Interpreting project briefs/creative initiatives and developing communication solutions, including:
  • identifying creative communications opportunities relevant to the brief;
  • providing recommendations on the most appropriate methods of delivery of communications;
  • writing copy appropriate to the target audience.
  1. Leading on the delivery of campaigns enriched with innovative content creation e.g. video, infographics etc
  2. Working with internal and external contacts on critical communications that impact upon the University’s reputation and, where appropriate, deciding on the response to sensitive queries.
  3. Coordination of internal communications events such as Town Hall meetings, as appropriate.
  4. Utilising social media in appropriate circumstances to target key audiences and ensure suitable social media activity is delivered as planned.
  5. Researching and writing copy for a variety of external publications and websites.
  6. Complying with all relevant Campus Services and University of Birmingham brand guidelines.
Staff management
  1. You will manage a Creative Content Marketing Assistant, setting objectives and quality standards as appropriate.
Collaborative working and engagement
  1. Delivering expert advice on communications to others in Campus Services, working collaboratively to ensure best practice around communications and engagement, and developing and leading communications-based training sessions for colleagues.
  2. Building and maintaining a network of relationships across the University to assist in delivery of initiatives.
  3. Identifying opportunities to segment audiences to improve communications and engagement.
  1. Promotes equality and values diversity, acting as a role model and fostering an inclusive working culture.
  2. Supports the University’s sustainability agenda through resource efficient working.
  3. Any other duties commensurate with the grade.


Person Specification

  • Educated to Degree level (or equivalent qualifications) where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required
  • Experience of planning, implementing and managing a multi-channel communications strategy.
  • Excellent verbal and written communication skills, including the ability to write for different audiences, and to required deadlines.
  • Excellent interpersonal skills. You must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
  • Supervisory experience.
  • Ability to translate complex messages into engaging forms of communication.
  • Experience of working with Content Management Systems and other digital platforms.
  • Experience of copywriting, proofreading and content editing.
  • Ability to remain calm and focused under pressure.
  • Ability to write persuasively and produce concise copy within short timescales.
  • Proven ability to plan ahead and anticipate requirements, proactively planning own and others’ workloads, to manage time effectively, progress tasks concurrently and work to deadlines; all the time taking a creative approach to work.
  • A high degree of initiative, personal judgement, resourcefulness, flexibility, and a self-motivating approach.
  • Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.


Role Context 

Roles at this level will require expertise and a detailed understanding of methods, systems and procedures in an administrative or professional area.  You will either use specialist knowledge or have more of a planning/co-ordination/project role or a role which is supervisory in nature where you may manage a team doing similar kinds of work.  You will have the opportunity to exercise a high degree of personal responsibility and initiative which you will use to resolve queries; you will use your judgement to deal with unforeseen problems and circumstances, all with limited guidance/supervision. 


Core competencies/transferable skills

Working at this level you will be able to develop and successfully use the following core competencies/transferable skills in each of the areas shown below.  As appropriate for the level, our Birmingham Professionals will take ownership for getting things done.   You will be expected to be flexible as required in supporting your department and wider University.  

Planning and Organising 
  • prioritise and schedule work and resources to ensure on time and (where applicable) on budget delivery;  
  • set priorities and quality standards for a wide range of tasks and duties;
  • manage a team member who is carrying out similar kinds of work;
  • contribute to written documents, for example guidelines internal to the area, taking account of audience;
  • operate with limited supervision as they will have considerable scope for initiative, within established work procedures.
Problem solving and decision making
  • anticipate and identify issues in own area based on experience;
  • make appropriate suggestions for improvements and implement these when agreed in own area;
  • facilitate change, and articulate the implications and benefits of change to others;
  • focus on determining short-term priorities of work area, and how to maximise quality, efficiency and continuity.
Organisational Understanding 
  • quickly develop an understanding of their working area and how it contributes to the success of the University;
  • display an interest in how the University operates beyond own working area; develop and share this knowledge with others.
Relationships and communication
  • develop and maintain excellent working relationships in own area, and more widely as required for collaborative working opportunities; 
  • communicate clearly and openly with others both within and external to the University, and use a range of communication skills and strategies to gain commitment to a course of action;
  • demonstrate collaborative working at all times, including with others outside the immediate work area.


Apply via the University's job portal


Informal enquires to Frances Mann, email: [email protected]